Shipping and Returns Policy
1. Return of Goods / Refunds. All sales are final. An exchange or store credit may be available in certain circumstances. In order to qualify for an exchange or store credit, you must return the original purchased product. Phytoextractum may refuse return requests if the returned product is opened (all Phytoextractum products are packaged in heat-sealed zip locks), and Phytoextractum may deny an exchange or credit request upon inspection of the returned product. Phytoextractum will not reship a returned product for any reason. Illegitimate chargebacks will be contested and/or sent to collections for the original amount, with the addition of a $75 fee. Phytoextractum does not assume the responsibility of return shipping costs on any returned products (defective or otherwise). All orders are thoroughly inspected at Phytoextractum and adequately packed before shipment.
Phytoextractum’s return policy differs on certain items, as follows:
· On all catalog items other than live plants or seeds, you must contact us within at least thirty (30) days of your receipt of the product in order to qualify for an exchange or store credit.
· On live plants and seeds, you must contact us within at least three (3) days of your receipt of the product in order to quality for an exchange or store credit.
Subject to the disclaimers and limitations set forth above, Phytoextractum guarantees that live plants will arrive alive and healthy, if the following conditions are met: the package is delivered on the first attempt or provided a safe location for delivery; the package is immediately opened upon arrival and the contents cared for as specified in the enclosed care instructions; the package is not left exposed to the elements (or any other extreme conditions) upon delivery; and you report any damage to Phytoextractum within three (3) days of receipt, as noted above. As Phytoextractum has no control over your abilities as a grower, Phytoextractum does not guarantee plants’ continued survival once in your possession. If you believe that a product offered by Phytoextractum is not as described, your sole remedy is to return it in an unused condition for exchange or store credit.
2. Acceptable Orders Policy. In certain limited circumstances, such as where fraud or misuse of a product is suspected, Phytoextractum reserves the right to terminate any order at any time it deems necessary for any reason. Phytoextractum does NOT ship Kratom to the following states: Indiana, Tennessee, Vermont, or Wisconsin. Phytoextractum does NOT ship Kratom to the following countries: Australia, Thailand, Malaysia, and Burma/Myanmar, Finland, Denmark, Romania, Germany, and New Zealand. You, the purchaser, have the sole responsibility to fully research and comply with the state and federal regulations of your own place of residence.
3. Shipment Risk of Loss and Packaging. All prices are FOB Phytoextractum’s place of shipment, unless otherwise stated. Title to the goods, and risk of loss and damage, shall pass at place of shipment, with the only limitation being that, if an order is lost in transit by a courier, and the courier conducts an investigation and finds that the order was, in fact, lost in transit, then Phytoextractum will reship the products in the order. No reshipment or refund of any orders will occur if Phytoextractum receives a delivery confirmation of the order.
4. Force Majeure. Phytoextractum shall not be liable for any failure to deliver or delay of delivery of products where such failure or delay has been occasioned by fire, embargo, strikes, wars, accidents, acts of God, voluntary or involuntary compliance with any valid law or regulation of any governmental agency or authority, lack of transportation facilities, or similar causes beyond the control of Seller. In the case of the above events, Phytoextractum will make the shipment at a later date, and you must accept delivery at the agreed price, when the causes of such delay no longer exist.
All other terms governing your use of the www.phytoextractum.com web site, and including, but not limited to, any order or purchase of any products from the site, are set forth in our Terms and Conditions.