What is the Customer Reward Program?
The Customer Reward Program is our way to say "thank you" and reward our valued loyal customers by giving you points that can be redeemed against your next order.
How does the Customer Reward Program work?
When you place an order, you gain one point for every dollar that you spend. Each point is worth $0.01 effectively giving you back a very decent percentage of the product's price on each purchase.
What is the difference between "Earned" and "Pending" points?
Earned points can be used for full or partial payment of an order during checkout. Pending points are still yours but they have not been released, probably because we have not received your payment yet or because the five day sunrise period has not yet surpassed.
Are there products earning extra points?
Maybe. When you click on an item, its value in points is displayed below the "Add to cart" button.
Are there any minimum and maximum requirements?
How can I see my points?
Once you log in to your account, the side box will list your pending and earned points. If you have items in the cart, their value in points will also be listed. Points corresponding to items in the cart will be earned when the order is completed and will disappear if an item is removed from the cart or the order is not completed.
How can I use my earned points?
When you go to checkout, you will see how many points you have earned, what their monetary value is and you will be asked how many of them you want to use for payment of your order. You may use up to 10% of your order total or keep them accumulating to be used in the future for a more expensive item. The choice is yours.
Please note that, you will have to select a payment method, even if the value of the points redeemed is enough to cover 10% of your order. When you have entered the number of points you want to redeem, proceed to the next step (confirmation of order) and you will see the value of points deducted from the total of your order. Confirm the order and you will either be asked to pay for any remaining balance or you will see the order confirmation page.
When will "Pending" points become "Earned" points?
If you pay by credit card, your points will be temporarily listed as "Pending" for five days and then they will change to "Earned". If you pay by another method, for example by Check or Money Order, the points will remain in "Pending" status until we receive payment for your order.
When do my points expire?
Your points are valid for 90 days from the date of order and, if not used by then, they are lost.
Are points awarded on shipping expenses?
Do I earn points for discounted products?
Yes, definitely, however the number of points earned is calculated from the sale price of the product.
Do I earn points for items purchased with points redeemed?
Sorry, no. Purchases made from redeemed points are excluded from earning additional points.
Can I use points to pay for shipping expenses?
Yes. The value of your points will be deducted from the total cost of your order which includes shipping expenses. In simple terms, the value of your points is equivalent to cash and you can spend it as you like.
Conditions of Use
If you still have questions about our Customer Reward Program, please contact us and we shall be happy to clarify anything!
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